Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Pre-cut fabric must be unwashed and uncut, pre-packaged haberdashery must be returned in the same unopened packaging.
Fabric and haberdashery that has been cut to order is exempt from returns unless faulty.
Paper Patterns cannot be returned.
To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded. Sale items cannot be refunded unless misrepresented on the website or explicitly agreed to be returnable.
Please notify us of your intention to return an item before posting, in some cases we may be able to send you an envelope to minimise postage costs and inconvenience. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To return your product, you should mail your product to: Stone Fabrics, 97 High Street, Totnes, Devon, TQ9 5PB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
[contact-us] for questions related to refunds and returns.